POLICY

PAYMENT

Visa, MasterCard, and Paypal are all accepted.  Payment must be received before item will ship.


SHIPPING

All in-stock orders will be shipped within 3-5 business days. Michelle Luu Pottery ships all orders via the United States Postal Service. Shipping & handling charges are based on the items purchased.

*For international orders, customers are responsible for all import duties and custom fees within their own country. Please allow 7 - 14 business days for Michelle Luu Pottery to ship your items. Michelle Luu Pottery is not able to identify how long any order will take to arrive once it reaches customs in your specific country.

If you would like to upgrade your shipping (RUSH, UPS or FedEx) please contact me before you make your purchase. I am happy to accommodate you if I can!


REFUNDS AND EXCHANGES

Please contact me within **3 days** if there is a problem with your order. If your order arrives in broken pieces, don't worry, we can find a solution! If this happens to you, here's what you do:

1. Immediately photograph the package and the broken piece(s).
2. Contact me ASAP to let me know about the situation.
3. A replacement will be on the way as soon as possible.

All sales are final, but if you are truly unhappy with your order please contact me within 3 days and we will work something out. I love my customers and want you to be happy with your purchase!

Due to the delicate nature of handmade ceramics, pieces may break, even with normal wear & tear, and I cannot (unfortunately) be responsible for broken pieces months down the road. My pieces are made to be durable, but please use care. Even though my pieces are dishwasher safe, hand washing is recommended for the longevity of your piece.



PRODUCT DISCLAIMER

Every piece tells its own story of how it came into existence. No two pieces are identical.  Michelle Luu Pottery attempts to feature all of our products as accurately as we can but they may vary in the slightest color, shape, and texture.